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When the on-time performance of airlines is used to predict the number of customer complaints in a regression equation,on-time performance is the ____ variable and the number of customer complaints is the ____ variable.
Organizational Performance
Refers to how well an organization achieves its market objectives and goals.
Patience
The capacity to accept or tolerate delay, problems, or suffering without becoming annoyed or anxious.
Planning
The process of making detailed strategies and arrangements for achieving specific goals or completing tasks.
Stakeholder Model
A framework used in business that identifies and addresses the interests and concerns of individuals and groups affected by the organization's actions.
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