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When Sara Instructs New Employees on Handling Customer Complaints,she Motivates

question 126

Multiple Choice

When Sara instructs new employees on handling customer complaints,she motivates them to respond with patience and a positive attitude.Sara has effective ________ skills.


Definitions:

Expected Utility

Expected utility theory represents how rational individuals with preferences choose among risky alternatives to maximize their satisfaction or utility.

Toll Road

A public or private roadway for which a fee is assessed for passage, commonly used to fund road maintenance or construction projects.

Fine

A monetary penalty imposed by a government or legal authority as punishment for breaking a law or regulation.

Risk-Averse

A preference for guaranteed outcomes over gambles, even if the gamble might have a higher expected return due to the dislike of uncertainty.

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