When Toyota Was Faced with Serious Quality Problems and Was

question 99

Multiple Choice

When Toyota was faced with serious quality problems and was forced to recall thousands of vehicles,the company quickly formed a temporary group of employees to brainstorm the problem.This is an example of a _______ team.

• A)virtual
• B)self-managed
• C)problem-solving
• D)cross-functional

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Definitions:

Utility Maximization

An economic principle that suggests individuals seek to achieve the highest level of satisfaction possible with their available resources.

Money Income

The total amount of monetary earnings received by an individual or household, including wages, salaries, benefits, and investment income.

Marginal Utility

The further satisfaction or benefit obtained by using an additional unit of a good or service.

Consumer Behavior

The study of how individuals make decisions to spend their resources on consumption-related items.