Ella's Company Cannot Afford to Give Their Customer Service Representatives

question 165

Multiple Choice

Ella's company cannot afford to give their customer service representatives (CSR) , who answer in-comping calls from customers who want to place orders or who have complaints, cost-of-living raises. They decide, instead, to give one-time bonuses based on CSR productivity. That is, more productive CSRs will get larger bonuses. This ensures ____.

• A) underbenefiting
• B) over-benefiting
• C) equity
• D) equality

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Definitions:

Surplus

The situation in which the quantity of a good or service supplied exceeds the quantity demanded at the current price.

Federal Food Distribution

Programs and services run by the government to distribute food to the needy, schools, and other institutions to ensure food security.

Agricultural Commodities

Basic goods used in commerce that are interchangeable with other goods of the same type, produced through farming activities.

Price Support Program

Governmental policies designed to maintain the price of a commodity at a certain level, to protect producers from market volatility.