The Following Scenario Is Not Uncommon: Several People Are Waiting

question 96

Multiple Choice

The following scenario is not uncommon: Several people are waiting at a crosswalk, one of them decides to cross despite a red signal, and-once that happens-everyone else does the same. This is an example not just of conformity, but also of ____.

• A) reinforcement theory
• B) the social allergy effect
• C) the bad apple effect
• D) the propinquity effect

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Definitions:

Verbal Abuse

The use of words to cause harm to the person being spoken to, including insults, threats, or other aggressively harmful language.

Service Quality

An assessment of how well a service delivered meets customer expectations, often influencing customer satisfaction and loyalty.

Knowledge Gap

The difference in information and understanding between individuals or groups, often due to varying levels of access to resources or education.

Specific

Clearly defined or identified; detailed and exact in nature or requirements.