What Happens When the Process of Talking About a Dilemma

question 18

Multiple Choice

What happens when the process of talking about a dilemma results in moving the group toward a more extreme view?

• A) social loafing
• B) the bad apple effect
• C) the commons dilemma
• D) the risky shift

---

Definitions:

Customer Benefit Plan

A plan that contains the nucleus of information used in the sales presentation.

Business Relationships

Connections and interactions between individuals or organizations that are based on professional interests and aimed at mutual benefits.

Customers' Needs

The requirements or desires that customers expect to be fulfilled by a product or service.

Selling

The act or process of exchanging a product or service for money; a fundamental business activity.