When Mary's Macaroons Conducted a ________ on Its Customer Service

question 29

Multiple Choice

When Mary's Macaroons conducted a ________ on its customer service positions,it found that 35% of the customer service employee's time was being spent on administrative duties,not focusing on customer service.

• A)job analysis
• B)value chain analysis
• C)job rewards analysis
• D)competency analysis

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Definitions:

Human Concern

A focus on the needs, well-being, and rights of human beings, often driving social initiatives and humanitarian efforts.

U.S. Army

The land warfare service branch of the United States Armed Forces, responsible for land-based military operations.

Instrumental Values

Values or ethical standards that are viewed as a means to an end, guiding how we achieve our goals.

Enabling Values

Refers to values that empower individuals or organizations to achieve goals or enhance performance.