Edwin Is the HR Manager at a Customer Care Unit

question 43

Multiple Choice

Edwin is the HR manager at a customer care unit with approximately 1,000 employees.He wants to statistically analyze the service data to make the recruitment process more effective by identifying desirable and undesirable qualities of employees.Edwin decides to use ratio measurement to measure the customer handling time for each employee.Which of the following,if true,would specifically support the decision to gauge turnaround time using ratio measurement?

• A)Edwin plans to analyze the data using techniques such as correlation and statistical modeling.
• B)Edwin wants to measure call data accurately by using an absolute scale.
• C)Edwin is trying to obtain a ranking of the employees rather than finding the extent of difference in productivity.
• D)Edwin wants to reduce the complexity of the observations drawn from the analysis.

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Definitions:

Linear Programming

An optimization method for achieving the best outcome in a mathematical model whose requirements are represented by linear relationships.

Holding Costs

Expenses associated with storing inventory over a certain period, including warehousing, insurance, depreciation, and opportunity costs, among others.

Level Scheduling

is a production strategy aimed at producing goods at a consistent rate, balancing production output with customer demand to minimize inventory costs and optimize operational efficiency.

Aggregate Planning Horizon

The timeframe over which a company plans its overall production levels and inventory positions to meet forecasted demand, typically ranging from 3 to 18 months.