Miss Maiden's Bakery Is a Family-Owned Business with More Than

question 158

Multiple Choice

Miss Maiden's Bakery is a family-owned business with more than $1 million in annual revenues and six locations. At Miss Maiden's, decisions are sometimes slow in coming and top-level managers delegate very little authority to lower-level employees. Miss Maiden's is a(n) ____ organization.

• A)centralized
• B)decentralized
• C)empowered
• D)marketing-oriented
• E)total quality management

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Definitions:

Operant

A behavioral concept referring to an action or behavior that is modifiable by its consequences in a learning environment.

Respondent Behavior

A type of behavior that occurs in response to a specific stimulus without conscious intention, often as a result of conditioning.

Observational Learning

The process of acquiring knowledge or skills by watching and imitating others.

Disinhibition

The reduction of restraint or inhibition, leading to the expression of behaviors normally kept under control.