Services Have Six Basic Characteristics: Intangibility, Inseparability of Production and Consumption

question 182

Multiple Choice

Services have six basic characteristics: intangibility, inseparability of production and consumption, perishability, client-based relationships, customer contact, and

• A) labor-intensiveness.
• B) orientation toward value.
• C) homogeneity.
• D) heterogeneity.
• E) specialization.

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Definitions:

Rationalization

Is the application of the most efficient means to achieve given goals and the unintended, negative consequences of doing so.

Globalization

The process by which businesses, technologies, or philosophies spread throughout the world, leading to increased interconnectedness and interdependence among nations.

Glocalization

Is the simultaneous homogenization of some aspects of life and the strengthening of some local differences under the impact of globalization.

Homogenization

The process of making things uniform or similar, often seen in cultures losing distinct features due to globalization.