One Way Service Businesses Communicate a Higher Level of Service

question 137

Multiple Choice

One way service businesses communicate a higher level of service quality to their customers is by having their employees be clean, sharp looking, and dressed in appropriate uniforms. This is a way to address the ____ characteristic of services.

• A) intangibility
• B) perishability
• C) tangibility
• D) inseparability
• E) heterogeneity

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Definitions:

Work in Process

Inventory category for items that are currently being produced or in the process of being transformed into finished goods.

Weighted-Average Method

A cost accounting technique that calculates inventory and cost of goods sold based on the average cost of all units available.

Conversion Costs

The costs incurred to convert raw materials into finished products, which typically include labor and manufacturing overhead expenses.

Painting Department

A specialized division within a manufacturing facility dedicated to paint-related processes or operations.