The Customer Meeting (Scenario)

question 45

Multiple Choice

The Customer Meeting (Scenario)
Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product sold to distributors. Kelly reports to Sam, a production manager, who in turn reports to Pat, a general manager, who reports to Chris, a vice-president of operations. Recently, Chris asked Pat to have a meeting with Kelly and Sam regarding some recent customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns and to develop a specific plan to address these concerns.
-What do Kelly,Sam,Pat,and Chris all have in common?

• A)They all produce the same product.
• B)They all have the same job content.
• C)They all are managers.
• D)They all have the same vision.

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Definitions:

Reactance

A psychological reaction that occurs in response to perceived threats to one's freedom or autonomy, leading to resistance against the threat.

Social Value Orientations

Individuals' preferences regarding the distribution of resources and outcomes among others in a society or group.

Group Successes

Achievements or positive outcomes resulting from the collaborative efforts of a team or group.

Soft Tactics

Persuasive strategies that are more gentle or indirect in nature, often involving appeal to emotion or relationship.