The Customer Meeting (Scenario)

question 125

Multiple Choice

The Customer Meeting (Scenario)
Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product sold to distributors. Kelly reports to Sam, a production manager, who in turn reports to Pat, a general manager, who reports to Chris, a vice-president of operations. Recently, Chris asked Pat to have a meeting with Kelly and Sam regarding some recent customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns and to develop a specific plan to address these concerns.
-Sam and Pat are both at what level of management?

• A)top management
• B)middle management
• C)supervisory level
• D)first-line management

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Definitions:

QAM

An acronym for "Quality Assurance Management," pertaining to the systematic monitoring and evaluation of the various aspects of a project, service, or facility to ensure standards of quality are being met.

D/C

An abbreviation commonly used in the medical field, short for "discharge" or "discontinue," depending on the context.

NPO

NPO stands for "nil per os," a Latin phrase that translates to "nothing by mouth," used in medical settings to indicate that a patient should not take anything orally for a period of time.

Body Surface Area

A measurement used in medical practices to calculate drug dosages and medical indicators, based on the external surface area of the human body.