Which of the Following Is TRUE Regarding a Manager's Job

question 15

Multiple Choice

Which of the following is TRUE regarding a manager's job with respect to customers?

• A)Today,the majority of employees in developed countries work in product sectors.
• B)Managers have not yet recognized the importance of delivering consistent high-quality customer services.
• C)Managers must create a customer-responsive organization in order to survive successfully in today's environment.
• D)Employees play an insignificant role in delivering quality customer services.

---

Definitions:

Error Sum Of Squares

A measure in statistical analysis that quantifies the discrepancy between the observed and estimated values under the model.

Standard Error

A statistical measure that indicates the accuracy with which a sample distribution represents a population by measuring the dispersion of sample means around the population mean.

Coefficient Of Determination

A statistic that quantifies the proportion of the variance in the dependent variable that is predictable from the independent variable(s), often symbolized as R^2.

Test Statistic

A statistic derived from the data of a sample during a hypothesis test that determines if the null hypothesis should be discarded.