Which of the Following Guidelines Should Managers Follow While Building

question 109

Multiple Choice

Which of the following guidelines should managers follow while building a customer-responsive culture?

• A)precisely defining employees' normal job requirements and ensuring they perform those actions alone
• B)giving front-line employees continual training on product knowledge,listening,and other behavioral skills
• C)designing jobs with rules and procedure that employees can refer to in order to satisfy customers
• D)preserving the discretion to make day-to-day decisions on job-related activities at the top level of management

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Definitions:

Activism

Efforts to promote, impede, direct, or intervene in social, political, economic, or environmental reform with the desire to make changes in society.

Strike Power

The ability of a labor union or collective of workers to initiate a strike, halting work to demand better conditions, wages, or to protest against policies.

Public Decision-making

The process through which decisions are made by public officials or bodies, representing the interests of the public in governmental or community affairs.

Employment-at-will Doctrine

A legal principle that allows employers to terminate employees at any time without reason, as long as the dismissal does not violate specific legal protections.