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Introducing Diversity Training (Scenario)

question 39

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Introducing Diversity Training (Scenario)
Jackson Larkin is the general manager of Royal City Club in the business district of Toronto. The club is now over 100 years old with a proud tradition of serving its members who mostly work in finance, legal systems, and commercial properties. When the club originally was opened its membership was limited to men only. Due to pressures of the twentieth century equal opportunity movements, the club began accepting women as members in the late 1990s. The club board of directors, as well as the membership is predominantly white males with about 15% of the members now female. Jackson is reviewing the operating reports of the club. His main concern is stagnation in revenues due to very few new members coming in, operating costs increasing, competition from several new clubs in the downtown area that seemed to offer both modernized facilities, innovative services, and open memberships. Jackson is preparing a presentation to the board of directors specifically pointing out the bottom line which may be headed to closing of the club if revenues and operating budgets don't increase. He has some specific suggestions which he feels will improve the club, but at the same time he is apprehensive as he knows the club is known as the "old boys club" that is not exactly excited about anything that would change the comfort they feel in keeping the status quo. Some of the things he plans to bring up are more openness in membership, diversity in accepting new members as well as in hiring of staff, and revamping the restaurant menus to reflect the multiculturalism of the business world.
-Due to the fact that the club now had a small percentage of members from visible minorities,the "old boys club" mentality still prevails.Most of the newcomers seem to socialize among themselves and clearly seem uncomfortable when having to deal directly with any of the long-time members.Jackson has been mulling about offering an informal presentation on diversity to all the members as part of their regular Friday evening lecture sessions.He knows that human nature is not to accept or approach anything that is different from us.So to challenge the status quo he feels that starting with ________ training would be the first step toward more cohesive and accepting atmosphere at the club.

Definitions:

Decategorization

The process of viewing individuals as unique rather than as representatives of social groups or categories.

Initial Contact

The first stage in forming relationships or social bonds, often involving impressions based on physical appearance, verbal, and non-verbal cues.

Initial Anxiety

The feelings of nervousness, worry, or unease that naturally occur at the beginning of an unfamiliar or challenging situation.

Optimal Contact

Refers to the most effective level or type of social interaction that facilitates positive outcomes in various contexts, such as reducing prejudice or improving team performance.