The Values Statement of Reliable Airlines Emphasizes the Importance of Customer

question 52

Multiple Choice

The values statement of Reliable Airlines emphasizes the importance of customer safety.After a difficult year of losses,the company president asked managers to reduce costs in marketing,payroll,and all other areas except maintenance,stating,"We can tighten our belts in every other area,but we will never scrimp on safety.In this business,if you are not safe,you don't have an airline." This illustrates which purpose of shared organizational values?

• A)Guide managers' decisions and actions.
• B)Shape employee behaviour.
• C)Influence marketing efforts.
• D)Build team spirit.

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Definitions:

Brown v. Board

A landmark United States Supreme Court case in 1954 that declared state laws establishing separate public schools for black and white students to be unconstitutional.

Roe v. Wade

The 1973 U.S. Supreme Court decision that established a woman's legal right to an abortion.

Legal Precedents

Past court decisions that are used as a guide in interpreting and applying the law in future cases.

Judicial Precedents

Decisions from previous court cases which are used as a guide for judging similar future cases, establishing consistency in legal reasoning.