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Lightspeed.com (Scenario)
Edwin Edwards is a team leader for Lightspeed.com, an e-business that has employees in every global time zone. Some of the factors that the team has to contend with are deadlines, strong work ethic, creativity-innovation chain, high-speed turnaround, and professionalism. As a team leader, Edwin sees team members via videoconference only a few times per year or via compressed video via Internet a few times more per year. A frustration that he is encountering himself is that he works with all of these people and does not have control over their "actual" work or the few organizational rules, regulations, and policies. Yet, due to the position he is in, he feels he gets all of their complaints. The team does not deal well when a member offers an "off-the-wall" solution to a team problem. Team members seem to have more trouble with this than any other team-conflict issue. What he likes most about leading the team is that they seem to prefer getting their objectives accomplished instead of wasting time trying to decide who should be doing what tasks.
-If Edwin decided to introduce new methods and work processes,he would be making a change in which of the following categories?
Long-term Memories
Memories that can be retained for long periods, ranging from several minutes to a lifetime, encompassing facts, experiences, and skills.
Retroactive Interference
A memory phenomenon where new information learned interferes with the ability to recall old information.
Encoding Specificity
The principle that the retrieval of information is improved when the context present at encoding and retrieval is the same.
Von Restorff Effect
A psychological principle that items which stand out are more likely to be remembered than other items.
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