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Fred Fryer's Donuts (Scenario)

question 51

Multiple Choice

Fred Fryer's Donuts (Scenario)
Since the integration of two new stores, Fred Fryer's Donuts, Inc. has recognized that there is a need for reengineering the entire organization. The main need is to install new state-of-the-art kitchen equipment in the seven remaining stores, and then dispose of all old equipment to a salvage dealer or else incur a loss. The employees will have to be trained to operate the new computer programmed equipment. Some of the older employees are worried that learning the computerized system may be too difficult. Fred is setting up the main store as a training store. The regular employees from the main store have the responsibility of instructing the classes or overseeing the installation of the new equipment and testing its operation before employees return to their jobs. The organization is also replacing the old employee reporting system. Ordering of materials will now be done by an intranet. Fred has promised that no one will lose his or her job because of the organizational changes. He estimates that when the employees get to the computer programming training, as many as 10 percent of the current employees will resign or retire. He also thinks that opening a new store will absorb the excess employees.
-The installation of the new equipment at is an example of ________.

Definitions:

Ambivalent Racism

The influence on White Americans’ racial attitudes by two clashing sets of values: a belief in individualism and a belief in egalitarianism.

Ethnocentrism

The belief in the inherent superiority of one's own ethnic group or culture, often resulting in prejudice and discrimination.

Stereotype Threat

A phenomenon where awareness of stereotypes about one's identity group leads to anxiety and reduced performance.

Stereotype Content Model

A theory suggesting that stereotypes are based on the perceived warmth and competence of social groups, determining their societal status and emotional responses from others.