Eric the Redd (Scenario)

question 11

Multiple Choice

Eric the Redd (Scenario)
Eric Redd graduated from college and was hired by a Canadian corporation that manufactures parts for the automotive industry. Eric noticed that the employees on the assembly line seemed bored and their motivation was low. Eric's boss decided to reorganize the workers' jobs to try to increase productivity. Eric enjoys his work assignment in the engineering department but hopes to be promoted to a management position within the next few years.
-Although Eric's job gives him the right to delegate work to others,if the work performance is unsatisfactory,it is Eric who will have to explain and justify the outcome to his superiors.This is called ________.

• A)responsibility
• B)staff authority
• C)span of control
• D)line authority

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Definitions:

Information Richness

The degree to which information contains cues that can be interpreted in multiple ways and leads to understanding.

Congruence

The state or quality of being in agreement or harmony.

Suggestion Systems

Programs designed to enhance upward communication by soliciting ideas for improved work operations from employees.

Upward Communication

The process by which information or feedback is communicated from lower levels of an organization to its higher levels, often involving feedback or reports from employees to management.