Organizational Design at Custom Leather (Scenario)

question 44

Multiple Choice

Organizational Design at Custom Leather (Scenario)
Lacey has been hired as a consultant for XYZ Consulting. Her first assignment is to work with one of XYZ's newest clients, Custom Leather, Ltd., a manufacturer of high-end leather furniture. Custom Leather was founded more than a decade ago with the idea that great-looking, comfortable leather furniture could be custom made and delivered to customers in 30 days. Traditionally, retailers stocked leather sofas to satisfy customers' desire to receive new furniture fast, which resulted in limited colour choices and styles. Traditional sofa manufacturers produced their products in large batches on standardized assembly lines. In contrast, Custom Leather offers 13 different styles in more than 70 different colours through a select group of retail outlets. Each sofa is built to the customer's individual requirements and is shipped within two to three weeks. However, the emergence of a new manufacturing technology has enabled some of the traditional competitors to offer greater customization, thereby reducing some of Custom Leather's competitive advantage. As a result, Custom Leather's president, Miles Standish, is considering several changes to their current work processes and organizational structure.
-At her first meeting with Standish,Lacey provided an overview of Custom Leather,Ltd.,which examined the relationship between a firm's ________.

• A)employees and products
• B)technology and structure
• C)size and structure
• D)processes and employees

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Definitions:

Moral Development

Refers to the process by which individuals learn to distinguish right from wrong and to develop attitudes and behaviors that are socially acceptable.

Ethical Behavior

Conduct that is consistent with agreed principles of moral and ethical standards, often involving honesty, integrity, fairness, and respect for others.

Social Norms

Unwritten rules or expectations for behavior within a social group, which shape individuals' actions and interactions.

Morally Justifiable

Actions or decisions that can be defended as right or acceptable according to ethical principles.