Communication Process - New Policy on Overtime (Scenario)

question 84

Multiple Choice

Communication Process - New Policy on Overtime (Scenario)
Brett is vice-president of operations at Red Ink Corporation. Due to recent losses, the company has decided to eliminate voluntary overtime work, and to only pay overtime rates on extra work assignments authorized by top management. Brett chose his words carefully as he wrote the memo explaining the new company policy on overtime pay.
-When the workers read Brett's memo,some were so upset that they immediately sent memos of their own back to Brett.They understood the new policy and management's rationale for implementing it but expressed concern about the loss of wages and the impact it would have on morale.The workers' response represents which part of the communication process?

• A)noise
• B)encoding
• C)decoding
• D)feedback

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Definitions:

Social Status

The level of respect, admiration, and importance an individual holds within a society based on various factors including occupation, wealth, and education.

Authority

The legitimate power or right to give orders, make decisions, and enforce obedience.

Culture

The beliefs, customs, arts, and collective behavioral patterns of a particular society, group, place, or time.

Behaviors

The observable actions or responses of individuals or groups in response to stimuli or environmental factors.