Project Team Communication Problems (Scenario)

question 117

Multiple Choice

Project Team Communication Problems (Scenario)
George Tanaka is an engineer by training and manager of a work team that consists of two engineers, four production workers, an accountant, and a purchasing manager. They are about to embark on a new project for their company. George has prepared a memo to explain the objectives of the work team. Some of the production workers and the accountant have come to George to seek clarification about the memorandum.
-George held a meeting with the work team to determine what had gone wrong.It was determined that members of the work team had varied experiences,different technical backgrounds,and conflicting perceptions and attitudes that interfered with their understanding of the assignment.These differences created which element of the interpersonal communication process?

• A)encoding
• B)noise
• C)decoding
• D)feedback

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Definitions:

Manufacturing

The process of converting raw materials or components into finished goods through the use of tools, human labor, machinery, and chemical processing.

Retailing

The selling of goods or services directly to consumers, typically in small quantities.

Wholesaling

The business practice of selling goods in large quantities at lower prices to retailers or other entities, who then sell them to end consumers.

Importing/Exporting

involves the buying of goods or services from a foreign country (importing) or selling goods or services to a foreign country (exporting).