Which of the Following Forms of Communication Do Cross-Functional Teams

question 27

Multiple Choice

Which of the following forms of communication do cross-functional teams rely heavily on?

• A)downward
• B)upward
• C)reciprocal
• D)lateral

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Definitions:

Customer Support Department

A specialized team within a company tasked with addressing customer inquiries, problems, and needs, aiming to enhance customer satisfaction and loyalty.

Customer Cost Analysis

An evaluation of all the costs involved in acquiring and retaining customers, used to determine the profitability of customer relationships.

Time-Driven Activity-Based Costing

A cost accounting method that allocates indirect costs to products and services based on the time required for activities.

Tech Support Department

A division within a company responsible for assisting customers with technical problems or questions related to the company's products or services.