Communications Process Expert (Scenario)

question 92

Multiple Choice

Communications Process Expert (Scenario)
Margaret works as the human resource manager for Horizon Software, Inc., a company that focuses on the development and implementation of customized software applications for public and private sector organizations. The past few months have been very challenging, and unfortunately some key opportunities have been missed due to poor communication within the company. The employees have started complaining about an apparent lack of communication among company managers. Margaret decided that it was imperative to conduct an organizational communication workshop for these managers.
-Margaret continued the workshop by telling the managers that the final link in the communication process is the ________ loop.

• A)noise
• B)translation
• C)feedback
• D)decoding

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Definitions:

Reframing

A psychological technique involving changing the context or viewpoint of a situation to see it in a positive or different light.

Detriangulation

The process of removing a third party from a conflict between two other parties to directly address and resolve the issue.

Deinstitutionalization

The policy of moving people with mental or physical disabilities from large institutional settings into community-based care.

Mental Disorders

Conditions characterized by alterations in thinking, mood, or behavior associated with distress and/or impaired functioning.