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Manny's Many Conflicts (Scenario)

question 21

Multiple Choice

Manny's Many Conflicts (Scenario)
Manny Gill is reflecting on several recent conflicts at work and how they were resolved. He has spent weeks of careful negotiations with the labour union representing most of his workers. The previous round of negotiations had not gone well, and Manny saw an opportunity to try to mend the relationship between labour and management. In the end, both sides had to give up some of their demands in order to achieve a settlement before the current agreement expired. However, Manny was not about to give up any ground on his dispute with the production manager over the latest budget allocation. His position may not be popular, but Manny knew he was right! Then there was his brief encounter with Jeff, who complained that Sherry kept leaving the photocopier tray empty. Manny did not have time to deal with such squabbles, so he told Jeff to sort it out with Sherry directly. At home, he was hoping to catch the game on TV last night, but his wife wanted to watch a light romantic comedy instead. Manny agreed to watch the movie with her since it really seemed to be important to her. Besides, he could always catch the game highlights on the news at eleven!
-Which conflict-resolution technique did Manny try first in the labour negotiation?

Definitions:

Medical Malpractice

A legal term referring to negligent or improper treatment by medical professionals, leading to patient harm or injury.

Pain and Suffering Awards

Compensation given to individuals in legal judgments or settlements for physical or emotional distress resulting from injury or harm.

Gross Domestic Product

The total monetary value of all finished goods and services produced within a country's borders in a specific time period, serving as a broad measure of overall domestic production.

Health Care Industry

A sector that provides medical services, manufactures medical equipment, and develops pharmaceuticals, aiming to improve individual health outcomes.