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Manny's Many Conflicts (Scenario)

question 19

Multiple Choice

Manny's Many Conflicts (Scenario)
Manny Gill is reflecting on several recent conflicts at work and how they were resolved. He has spent weeks of careful negotiations with the labour union representing most of his workers. The previous round of negotiations had not gone well, and Manny saw an opportunity to try to mend the relationship between labour and management. In the end, both sides had to give up some of their demands in order to achieve a settlement before the current agreement expired. However, Manny was not about to give up any ground on his dispute with the production manager over the latest budget allocation. His position may not be popular, but Manny knew he was right! Then there was his brief encounter with Jeff, who complained that Sherry kept leaving the photocopier tray empty. Manny did not have time to deal with such squabbles, so he told Jeff to sort it out with Sherry directly. At home, he was hoping to catch the game on TV last night, but his wife wanted to watch a light romantic comedy instead. Manny agreed to watch the movie with her since it really seemed to be important to her. Besides, he could always catch the game highlights on the news at eleven!
-Which conflict-resolution technique is Manny using in his dispute with the production manager?

Definitions:

Prestige

The reputation or high standing of something or someone, often acquired through quality, achievements, or exclusivity.

Quality

The standard of something measured against other things of a similar kind; the degree of excellence of something.

Promotion

A marketing tactic that involves raising awareness of a brand, product, or service to increase sales or public visibility through various channels.

Availability

The degree to which a product, service, or resource is obtainable or accessible when needed.