Improving Service Standards at AirCargo (Scenario)

question 41

Multiple Choice

Improving Service Standards at AirCargo (Scenario)
AirCargo is a regional airline that ships freight between communities in the four western provinces and the northern territories. Company president Mick Ward has asked his team of managers to investigate several complaints he has received about the company's services. Mick is particularly concerned about complaints that the company is not achieving its service commitment to customers. AirCargo promises delivery within 24 to 48 hours between larger centres, and 48 to 96 hours between smaller communities. Unfortunately, Mick has learned that the company is not achieving this standard, particularly in some northern communities, where shipments are often delayed by more than a week. Mick has made it clear to his managers that the status quo is not an option; either delivery times must be improved or their service promise must be adjusted. Ultimately, Mick would like to see AirCargo achieve the same standard as industry leader FastFreight, who promise 48-hour delivery service between any two communities anywhere across Canada!
-Mick's desire to achieve the same standard as FastFreight is an example of ________.

• A)market value added
• B)immediate corrective action
• C)basic corrective action
• D)benchmarking

Identify appropriate research designs to study developmental changes and the factors that influence these changes.

Learn about the decline of certain cognitive abilities with aging.

Understand the stages of grief and death according to Kübler-Ross.

Understand the impact of social and cultural factors on development, including gender role socialization and ethical identity formation.

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Definitions:

Profit-Maximizing

A strategy where businesses aim to achieve the highest possible profit given their resources, market conditions, and constraints.

Output Level

Refers to the total quantity of goods or services produced by an entity in a given period.

Economic Profit

The difference between a firm's total revenue and all costs, including both explicit and opportunity costs, indicating the overall profitability beyond the financial gain.

Demand Schedule

A table that lists the quantity of a good or service that consumers are willing and able to purchase at various prices.