New Citi Bank Monitors the Length of Time Customers Are

question 135

Multiple Choice

New Citi Bank monitors the length of time customers are kept on hold when they call into the bank for information.This is an example of a(n) ________.

• A)performance indicator
• B)performance standard
• C)customer relationship management
• D)employee performance evaluation

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Definitions:

Simple Interest

Interest is calculated merely on the principal or on what part of the principal is still owed.

T-Bill

Short for Treasury Bill, a short-term government security issued at a discount from the face value and maturing at par.

Interest Rates

The percentage of a sum of money charged for its use or paid to investors over a period.

T-Bill

Short for Treasury Bill, a short-term government security issued at a discount from the par value and paying no interest before maturity.