The Primary Benefit of Focusing on Relationships Is

question 66

Multiple Choice

The primary benefit of focusing on relationships is:

• A) increased retention and optimized lifetime customer value.
• B) improved basic transactional relationship.
• C) enhanced offensive marketing.
• D) diminished consumer defense.
• E) controlled reactive relationships.

Differentiate between high and low self-esteem and their implications for behavior in organizational settings.

Recognize the significance of self-efficacy in personal and professional development.

Identify the characteristics and benefits of positive affect in the workplace.

Understand the influence of personality traits on individual behavior in organizations.

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Definitions:

Fundamental Attribution Error

The tendency to overestimate the impact of personal disposition and underestimate the role of situational factors in explaining other people's behavior.

Availability Heuristic

Estimating the frequency or likelihood of an event based on how easy it is to recall relevant information from memory or how easy it is for us to think of related examples.

Self-Fulfilling Prophecy

The tendency of one’s expectations to affect one’s behavior in such a way as to make the expectations more likely to occur.

In-Group

A social group to which an individual identifies as being a member, fostering a sense of belonging and identity among its members.