What Is Predictive Dialing

question 98

Multiple Choice

What is predictive dialing?

• A)It automatically dials outbound calls; when someone answers, the call is forwarded to an available agent.
• B)It directs customers to use touch-tone phones or keywords to navigate or provide information.
• C)A phone switch routes inbound calls to available agents.
• D)None of these

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Definitions:

Mean Square

A statistical measure of the average of squared differences from the mean, used in various analyses like variance and ANOVA.

Treatments

In experiments, treatments are the conditions applied to subjects or groups to determine their effect on outcomes of interest.

Mean Square

A statistical measure used in variance and regression analysis, representing the average of the squares of the differences between observed and expected values.

Treatments

Methods or interventions applied in experimental research to study their effects on subjects.