Contact Management Falls Under the Category of the Customer Service

question 69

True/False

Contact management falls under the category of the customer service department's CRM tools.

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Definitions:

Fastest Growing

Refers to the quick rate of expansion in sectors, companies, or economies.

Period

A length or portion of time, often defined by specific beginning and end points, in various contexts.

User Costs

The expense of using a good or service, including both the actual cost of obtaining it and the opportunity cost of forgoing the next best alternative.

Nonrenewable Resource

A natural resource that cannot be replenished at the same rate it is consumed, such as fossil fuels, minerals, and certain metals.