Why Is CRM One of the Most Valuable Assets a Company

question 56

Multiple Choice

Why is CRM one of the most valuable assets a company can acquire?

• A)Because organizations have not been successful in implementing SCM systems, they have turned their resources toward CRM.
• B)CRM has proven to increase customer loyalty and retention and an organization's profitability.
• C)It is easy for a company to steal its competitors' loyal and devoted customers; therefore, companies need a viable process for targeting competitors' customers.
• D)Without CRM, it is impossible to effectively manage or cross-sell products to customers.

Understand the elements of financial statements and their significance.

Grasp the fundamental principles of the double entry system and distinctions between the balance sheet and income statement.

Evaluate determinants of 2x2 and 3x3 matrices.

Apply elementary row operations for matrix simplification and solving systems.

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Definitions:

Family Therapy

A form of psychotherapy that aims to address psychological issues and improve relationships within a family by treating the family as a whole.

Collectivist Cultures

Cultures that emphasize the needs and goals of the group as a whole over the needs and desires of each individual.

Humanistic Therapy

A psychotherapeutic approach that emphasizes an individual's inherent drive towards self-actualization and creativity, focusing on the whole person and their unique perspective.

Ethnic Match

The degree of similarity or shared characteristics between an individual's ethnic background and that of others in a specific context.