Which of the Following Operational CRM Technologies Does the Sales

question 79

Multiple Choice

Which of the following operational CRM technologies does the sales department typically use?

• A) Campaign management, contact management, opportunity management
• B) Sales management, contact management, contact center
• C) Sales management, call scripting, opportunity management
• D) Sales management, contact management, opportunity management

---

Definitions:

Unethical Close

A closing technique in sales that relies on manipulative or deceitful practices to secure a sale, often disregarding the best interest of the customer.

Pallets

Flat transport structures that support goods in a stable manner while being lifted by forklifts, pallet jacks, or other jacking devices, key in logistics and storage.

Technology Close

A close in which the seller uses technology to present information.

Act Professionally

Conducting oneself in a manner that is ethical, responsible, and respectful within a professional environment, often adhering to the standards and expectations of the profession.