Which of the Following Operational CRM Technologies Does the Customer

question 86

Multiple Choice

Which of the following operational CRM technologies does the customer service department typically use?

• A) Contact center, web-based self-service, call scripting
• B) Sales management, contact management, opportunity management
• C) List generator, opportunity management, cross-selling and up-selling
• D) List generator, campaign management, cross-selling and up-selling

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Definitions:

Job Design Management

Involves structuring job roles, tasks, and responsibilities in a way that maximizes employee efficiency and satisfaction, considering factors such as autonomy and variety.

Systematic Management

An approach to management that focuses on processes and procedures, emphasizing efficiency, standardization, and the overall coordination of all parts of an organization to achieve its objectives.

Performance-Based Pay

A compensation model that ties employees' salary or bonuses to their performance or achievements in the workplace.

Individual-Level

Pertains to factors or characteristics that relate to a single person, as opposed to groups or organizational entities.