Which of the Following Operational CRM Technologies Does the Customer

question 86

Multiple Choice

Which of the following operational CRM technologies does the customer service department typically use?

• A) Contact center, web-based self-service, call scripting
• B) Sales management, contact management, opportunity management
• C) List generator, opportunity management, cross-selling and up-selling
• D) List generator, campaign management, cross-selling and up-selling

Understand the basic concepts of cognitive processing, including parallel, dual, and sequential processing.

Recognize the impact of substance use and sleep disorders on the body and behavior.

Identify the physiological and psychological effects of stress and addiction.

Describe the theories and physiological bases of dreaming and sleep stages.

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Definitions:

Account

A record in bookkeeping that tracks the financial transactions of a specific asset, liability, equity, revenue, or expense.

Accounts Receivable

Represents money owed to a company by its customers for goods or services sold on credit.

Services

Intangible products provided to consumers, which may include consultancy, maintenance, delivery, or repair services.

Journalize

The process of recording financial transactions in a company's journal, detailing the accounts that are affected and by how much.