What Maintains Customer Contact Information and Identifies Prospective Customers for Future

question 29

Multiple Choice

What maintains customer contact information and identifies prospective customers for future sales?

• A) Sales management CRM system
• B) Contact management CRM system
• C) Opportunity management CRM system
• D) Sales force automation CRM system

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Definitions:

Mopane Worm

A caterpillar in Southern Africa that is harvested for food, known scientifically as Gonimbrasia belina.

Generalization

The process in a learning context where a response is elicited by stimuli similar to the original stimulus.

Facilitate

To make an action or process easier by providing assistance or reducing obstacles.

Cognitive Psychology

Cognitive psychology is a branch of psychology that studies mental processes such as perception, thinking, memory, and decision-making.