What Allows Customers to Use the Web to Find Answers

question 6

Multiple Choice

What allows customers to use the web to find answers to their questions or solutions to their problems?

• A) Contact center
• B) Web-based self-service
• C) Call scripting
• D) Website personalization

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Definitions:

Span of Control

The number of subordinates a manager or leader can effectively oversee, control, or manage directly.

Geographic Design

A spatial arrangement or planning strategy that considers geographical factors, such as location and physical space, in its implementation.

Geographic Design

Refers to the strategic planning and arrangement of geographic locations and spaces to achieve specific objectives or outcomes.

Specialized Activities

Specialized activities refer to tasks, operations, or processes that require specific expertise or focus in a particular field or area of knowledge, often contributing to more efficient and effective outcomes.