What Accesses Organizational Databases That Track Similar Issues or Questions

question 44

Multiple Choice

What accesses organizational databases that track similar issues or questions and automatically generates the details to the CSR, who can then relay them to the customer?

• A)Contact center
• B)Web-based self-service
• C)Call scripting
• D)Website personalization

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Definitions:

Whole Life Insurance

A type of insurance policy with which, for a set annual premium, one receives life insurance coverage and, at the same time, invests one’s money.

Premiums

A designated amount of money paid at regular intervals by an individual or entity for a policy or service, especially in the context of insurance.

Medico-legal Deaths

Pertains to deaths that are investigated by legal authorities to determine the cause and manner, especially when they are unexpected, suspicious, or involve unexplained circumstances.

Autopsy

A pathologist’s medical examination of the organs of the dead body to determine the cause of death.