What Is Predictive Dialing

question 98

Multiple Choice

What is predictive dialing?

• A)It automatically dials outbound calls; when someone answers, the call is forwarded to an available agent.
• B)It directs customers to use touch-tone phones or keywords to navigate or provide information.
• C)A phone switch routes inbound calls to available agents.
• D)None of these

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Definitions:

Developmental Stage

A period in a person's life characterized by specific developmental tasks, milestones, or achievements.

Customs And Rituals

Traditional practices and ceremonial acts followed by a community or group, often rooted in cultural or religious heritage, that symbolize important values or milestones.

Cremation

The process of reducing a body to ashes by exposing it to high heat, often followed by the storage or scattering of the ashes.

Preschool Student

A child who attends an educational institution or program designed for children before they enter compulsory education.