Which of the Following Is Not Considered a Feature in a Contact

question 12

Multiple Choice

Which of the following is not considered a feature in a contact center?

• A) Automatic call distribution
• B) Interactive voice response
• C) Predictive dialing
• D) Automatic predictive dialing

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Definitions:

Tort Law

A segment of law dealing with civil wrongs or injuries caused by one party to another, leading to legal liability and compensation claims.

Hate Speech

Hate speech encompasses expressions intended to vilify, humiliate, or incite hatred against a group or individuals based on attributes such as race, religion, ethnic origin, sexual orientation, or disability.

Arson

The criminal act of deliberately setting fire to property, often with malicious intent.

Embezzlement

The act of wrongfully taking property entrusted into one’s care.