Contact Center,web-Based Self-Service,and __________ Scripting Are the Three Primary Operational

question 172

Short Answer

Contact center,web-based self-service,and __________ scripting are the three primary operational CRM technologies used in the customer service department.

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Definitions:

Customer Touch Points

Any point of direct or indirect interaction between a customer and a company throughout the customer lifecycle.

Raw Materials

The fundamental components or inputs used in the production of goods.

Product Service

A combination offering that includes both tangible products and intangible services, designed to meet specific customer needs.

Communication Standard

Established protocols or guidelines that allow different communication systems to work together effectively, ensuring compatibility and interoperability.