Managing Consumer Trust Is a Challenge for Ebusinesses

question 66

Multiple Choice

Managing consumer trust is a challenge for ebusinesses.Which of the following is a good way to build trust when working with customers over the Internet?

• A) Be accessible to communicate in-person.
• B) Be available to communicate in-person.
• C) Use customer testimonials that link to your client's website.
• D) All of these.

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Definitions:

Win-Lose

A competitive strategy or situation where one party’s gain is achieved at the expense of another party's loss.

Fixed Amount

A sum of money that does not change, regardless of variations in circumstance or condition.

Negotiating Agreement

The process of discussing and coming to a mutual understanding or contract between parties with differing needs or perspectives, aiming for a solution that is acceptable to all involved.

Implementation

The process of putting a decision or plan into effect; it is the action taken to ensure that a strategy or directive is executed.