What Types of Metrics Measure Customer Satisfaction

question 121

Multiple Choice

What types of metrics measure customer satisfaction?

• A) Efficiency MIS metrics
• B) Effectiveness MIS metrics
• C) Both efficiency and effectiveness MIS metrics
• D) Both ROI and market share

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Definitions:

Generation Y

Also known as Millennials, this demographic cohort follows Generation X, typically regarded as those born between the early 1980s and mid-1990s to early 2000s.

Generation Z

The cohort of individuals born approximately between the mid-1990s to the early 2010s, known for their fluency in digital technologies and progressive social views.

Traditionalists

Individuals or groups who adhere to long-established customs, beliefs, or methods, often resisting change.

Baby Boomers

Individuals born approximately between 1946 and 1964, often associated with significant economic, political, and social changes in their lifetimes.