What Type of Process Includes Order Processing, Customer Service Processing

question 59

Multiple Choice

What type of process includes order processing, customer service processing, sales processing, customer billing processing, and order shipping processing?

• A)Customer-facing processes.
• B)Business-facing processes.
• C)Industry-specific customer-facing processes.
• D)All of these.

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Definitions:

Loyal Customer Base

A group of repeat customers who consistently choose a particular brand or product over competitors due to satisfaction or perceived value.

Pull Approach

A marketing strategy where demand for a product or service is created through consumer interest, often initiated by the end-users.

Brand Awareness

The extent to which consumers are familiar with the qualities or image of a particular brand of goods or services.

Gray Market Activity

A specific type of arbitration whereby companies or individuals buy a product in a cheaper market and sell it in a more expensive market.