What Is the Difference Between Customer-Facing Processes and Business-Facing Processes

question 138

Multiple Choice

What is the difference between customer-facing processes and business-facing processes?

• A)Business-facing processes are front-office processes, and customer-facing processes are back-office processes.
• B)Customer-facing processes are front-office processes, and business-facing processes are back-office processes.
• C)Customer-facing processes are back-office processes, and industry-specific customer-facing processes are back-office processes.
• D)Customer-facing processes are back-office processes, and industry-specific customer-facing processes are front-office processes.

---

Definitions:

Open-market Purchases

Transactions where a central bank buys government securities in the open market to increase the money supply.

Federal Funds Market

A market in which banks lend funds to one another for short-term periods, usually overnight, with interest rates determined by the supply and demand for these loans.

Aggregate Demand

The total demand for goods and services within a particular market, at a given period of time.

Stabilization Policy

Government policies aimed at maintaining economic stability by controlling inflation, reducing unemployment, and promoting growth.