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Extended Problem Solving
A consumer decision-making process employed when purchasing complex or expensive products, involving extensive information gathering and evaluation.
Cognitive Dissonance
A psychological state experienced by an individual when holding two or more contradictory beliefs, ideas, or values, often resulting in discomfort and the motivation to reduce the inconsistency.
Situational Influences
External factors that affect consumer behavior and decision-making process, including physical surroundings, social environment, and temporal perspective.
Purchase Decision Process
The steps consumers go through before buying a product, including problem recognition, information search, evaluation of alternatives, purchase decision, and post-purchase behavior.
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