Examlex
Training designed to allow all employees and managers to develop the skills they need to deal effectively with one another and with customers in a diverse environment is called
Classical Conditioning
A learning process that involves creating associations between a naturally occurring stimulus and a previously neutral stimulus.
Law of Effect
A psychological principle suggesting that behaviors followed by positive outcomes are likely to be repeated, while those with negative outcomes are not.
Spontaneous Recovery
The reappearance of a previously extinguished conditioned response after a pause, without the need for further conditioning.
Rational Appeal
A persuasive technique that uses logical arguments and factual evidence to convince the audience.
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