Which of the Following Is an Appropriate Guideline to Follow

question 79

Multiple Choice

Which of the following is an appropriate guideline to follow when conducting performance appraisals with an underperforming employee?

• A) For legal reasons, avoid documenting the process.
• B) Summarize the employee's performance with generalizations.
• C) Describe specific expectations and standards.
• D) Avoid getting into discussion of solutions to any problems.
• E) Do not be concerned if employees react by being extremely upset or violent.

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Definitions:

Customer Satisfaction

The measure of how products or services provided by a company meet or surpass customer expectation.

Employee Attitudes

The perceptions, feelings, and beliefs that employees have towards their work, colleagues, and organization.

Sears Stores

A chain of department stores known for selling clothing, appliances, tools, and other household goods, now facing significant financial challenges.

5C Model

A framework used in marketing that covers five key areas: Company, Customers, Competitors, Collaborators, and Context.