If an Organization Wishes to Focus on Responding to Customer

question 94

Multiple Choice

If an organization wishes to focus on responding to customer needs, it should include all types of customers, internal and external. It is most helpful to consider the customer as

• A) The purchaser of the end product.
• B) The user of the end product.
• C) The consumer with which a relationship is maintained.
• D) Wherever the work goes next.
• E) Anyone interested in the product.

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Definitions:

Non-heteronormative Relationships

Romantic or sexual relationships that do not conform to societal norms and expectations traditionally associated with heterosexuality.

Post-structuralist Theory

A philosophical and critical approach to sociology, literature, and other fields that questions and deconstructs established structures and viewpoints, emphasizing the fluidity of meanings and the instability of concepts.

Queer Theory

An area of critical theory that emerged in the early 1990s, challenging the normative views of gender and sexuality, and highlighting the fluidity of these concepts.

Intimate Femicide

The killing of women by their intimate male partners.