An Integrative Approach to Management That Supports the Attainment of Customer

question 14

Multiple Choice

An integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in high-quality goods and services is called

• A) Just-in time control (JIT).
• B) Customer relationship management.
• C) Total quality management.
• D) Time-based competition.
• E) ISO 9001.

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Definitions:

Primary Management Function

The core activities central to managing an organization, often categorized as planning, organizing, leading, and controlling.

Macro Uncertainty

Macro uncertainty refers to the unpredictable changes and instability in the macroeconomic environment that affect countries, markets, and global financial systems.

State Uncertainty

A condition in which there is a lack of clarity about the status of an environment or situation, often leading to difficulties in decision-making.

Economic Uncertainty

A condition in which there is a lack of predictability or stability in the economy, often caused by volatile markets, political instability, or unknown future events.